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SES ECQ WRITERS AND CONSULTANTS
Senior Executive Service Writers and Consultants
Executive Core Qualifications, Managerial Technical Factors
& Executive Federal Resumes
Kathryn Troutman
President & Founder, The Resume Place
For more than 30 years, federal job search and federal resume-writing
expert Kathryn Kraemer Troutman has assisted job seekers with landing
jobs with the US government. Her expertise in this marketplace led to
Troutman being nicknamed the Federal Job Search Guru. Troutman was also
a pioneer in developing and streamlining the format now accepted by
government agencies. Kathryn is a popular federal career trainer
throughout government with signature training strategies that result in
new ideas, motivation for writing, and confidence building. Kathryn's
formats are precedent-setting in government, are easy to write, and
Federal human resources specialists like the clear writing styles,
formats and emphasis on accomplishments and keywords for all
applications.
As a Senior Executive Service ECQ Instructor and Executive Coach,
Kathryn advises SES candidates in development of ECQs, coaches in the
Top Ten List of Accomplishment writing strategy, and prepares SES
candidates for executive interviews. Kathyn has trained ECQ writing
strategies in more than 25 agencies for CDP and other leadership
programs.
As the director of an expert federal resume-writing team, Troutman
understands the needs of all types of federal job seekers, including
those already in government seeking a change, newcomers and those
looking to return. Every year, she trains thousands of people,
including employees and human resource professionals at more than 50
federal agencies on federal resumes and KSA (knowledge, skills and
abilities) writing. Troutman also runs The Resume Place, a
resume-writing and federal-job search consulting firm in Baltimore.
In 2003 and 2004, Troutman's books Ten Steps to a Federal Job
and the Student's Federal Career Guide (co-authored with daughter Emily
Troutman), were recognized as "Best Career Book" at the Publishers
Marketing Association Awards. Her best-selling title, the Federal
Resume Guidebook, is now out in an all-new 4th edition,
and she has also created a companion CD-ROM of federal resume templates/samples.
In addition to conducting Q&As at her training sessions,
Troutman regularly fields job seeker questions during her media
appearances. She is a frequent guest on FedTalk Radio, the Washington
Post's "Federal Diary Online" with Steve Barr and radio stations across
the country.
Read Kathryn's entire bio
Diane Burns, CFJST, CPRW
Certified Federal Job Search Trainer and Counselor
Certified Professional Resume Writer & Coach
Certified Leadership and Talent Management Coach
With 15+ years’ experience writing federal resumes, including
Senior Executive Service resumes and Executive Qualification
Statements, Diane Burns positions her executive clients for career
success. Diane scrutinizes federal vacancy announcements, and guides
clients through the process of developing the SES competencies focusing
on Leading Change, Leading People, Business Acumen, Results Driven, and
Building Coalitions. She coaches clients to define their strengths and
ROI for federal employers.
Diane is a federal government resume writer and applications authority,
nationally-recognized author, and is quoted in Career Builder and other
national periodicals, including the National Business Employment
Weekly. An international conference speaker and trainer on
career-related topics, Diane specializes in composing quality career
change, military transition, and federal resumes.
Diane is a member of the Professional Association of Resume Writers
International Resume Certification (PARW) committee. As an
award-winning resume writer, her achievements include Best Executive
Resume Award by PARW and she is the trainer for the Certified
Professional Career Coach program with lessons on resumes and career
focus. Her resumes are published in over 30 books and periodicals,
including the chapter on military-to-civilian in the Federal Resume
Guidebook, Third & Fourth editions.
See
http://www.resume-place.com/info/fedjobsearchsuccess.html for
referrals from Diane’s SES clients who qualified for federal
employment including a Title 42 University Dean, senior military
officer, scientist, and SES Development Candidate.
Susan Custard, CFRWC
Certified Federal Resume Writer & Coach
Senior Executive Service ECQ / Application Consultant and Developmental
Editor / Writer
SES Executive Career Coach
SES Resume Place, Inc., Staff Consultant
Author, Chapters 16 and 24, Senior Executive Service, Writing ECQs,
Federal Resume Guidebook, 4th Edition
Author, Chapter 12, Writing a Federal Human Resources Federal Resume,
Federal Resume Guidebook, 4th Edition
Susan is our “in-house” Senior Executive Service
(SES) expert and senior writer. With 28 years of Federal human
resources experience, working for several executive agencies (Navy,
Interior, Energy), Susan has developed an outstanding reputation for
her knowledge and expertise in executive level staffing and selection.
As both a Federal Employment Manager and HR Director for several
Federal agencies, Susan is responsible for managing agency level SES
selection processes, including coordinating with the Office of
Personnel Management to satisfy their requirements on SES selections.
Susan uses her knowledge and insight of the SES selection process to
design successful and focused job search strategies and competitive
application materials for each client.
Susan specializes in offering customized services to clients that can
include either SES ECQ consulting or SES coaching.
Susan’s services in SES ECQ consulting include
comprehensive application development, content strategies, content
analysis, discussion and brainstorming on leadership examples,
competency analysis and decision-making, writing and focusing
strategies. Other clients can benefit from Susan’s
approach to SES coaching, which includes strategic career planning and
counseling, leadership task and training development focused on
entering SES and CDP programs for future SES applicants.
Susan excels in developing effective partnerships to coach clients to
develop a comprehensive package that includes superb written
application materials and interview preparation.
Susan’s accomplishments with the Resume Place include the
successful selection of more than 50 applicants for SES positions.
Additionally, Susan has coordinated with the Resume Place in developing
SES workshops, served as an editor for The Student’s Federal
Career Guide, has regularly contributed to the Resume Place’s
monthly Federal employment newsletter, and serves as a resource for
other Resume Place writers.
Elizabeth Juge
Certified Federal Job Search Trainer and Counselor
Certified Federal Resume Writer
Federal Qualifications Analyst
Elizabeth Juge, trained and certified in Federal Human Resources
recruitment and selection, has written professionally for 12 years. She
joined The Resume Place as a full-time writer and career consultant in
2005. Elizabeth was a contributing editor on Kathryn
Troutman’s 4th edition Federal Resume Guidebook, editing
chapters on resume writing and CareerProofing.
An expert interviewer, Elizabeth is a master at extracting key
information for job applications. Her clients consistently praise her
incisive and engaging style. Her expertise encompasses private industry
and Federal Resumes and related application materials including ECQs,
KSAs, electronic resume formats, and more.
Elizabeth’s SES writing begins with a coaching session to
discuss career accomplishments and develop a competitive and strategic
plan to showcase the applicant’s strengths. SES applicants
are taught how to develop a list of top ten career accomplishments,
which is then mapped to the five ECQ factors. Careful thought is given
to the competencies of each and how the top ten list can optimally
satisfy the qualification. From there, the client writes
drafts of each ECQ and Elizabeth provides expert editing and consulting
to refine and polish each factor. To create a comprehensive and
effective application package, Elizabeth ensures that the ECQ
competencies are properly addressed in the resume and other materials
as well. She is also an expert at editing and coaching on Technical
Factors, helping the client to reveal the knowledge, skills, and
abilities that will lead to a high-ranking application.
Elizabeth’s work has helped many SES clients earn
best-qualified rankings in their Federal Job applications. Many of her
clients have garnered job interviews and offers, including the very
difficult transition from private industry to federal sector jobs. Her
professional dealings with a wide array of industries, associations,
and government agencies have given Elizabeth a broad base of knowledge
across many fields. Her real-world executive experience includes 12
years as a Marketing Executive in private industry. She has also held
several non-profit leadership positions in a prominent organization
devoted to the education of young children.
Applying her degree in Mass Communication from Tulane University,
Elizabeth’s communication and writing credentials are
extensive. Her professional writing projects in corporate and
non-profit environments have included business plans, marketing plans,
and budget justifications, adding to her skill set in writing for
private industry jobseekers as well as all types of Federal management
positions. She has also served as a journalist for an influential
regional publication.
Federal employment expertise runs in the Juge family.
Elizabeth’s husband, Christopher, a Federal Administrative
Judge and Federal employment expert, authored the chapter entitled
“Plain Language Resumes: Writing Well,” in Kathryn
Troutman’s seminal Federal Resume Guidebook and has provided
professional coaching and training on executive level writing in a
variety of arenas.
Michael Ottensmeyer
Senior Executive Service Advisor
Certified Federal Resume Writer & Coach
Michael Ottensmeyer has nearly 30 years professional writing experience
within the Federal sector. He has held key positions in Federal
HR. His most recent HR position was in the private sector as
Human Resources Coordinator for the non-profit United Services
Organization (USO), European Regional Headquarters, where he
established and administered a fully functioning HR program for
Germany, Italy, and Iceland. Because of his HR background,
Michael has special insight into what it takes to get hiring officials
interested in a job candidate. He makes sure that an application
package is as complete and strong as possible. Michael writes and edits
resumes and application packages for all Federal occupations and
grades, but has a particular expertise in mid-career, executive, and
SES positions. In addition to the writing and editing he does for us,
Michael acts as an SES Advisor for The Resume Place.
Michael was Director of Position Classification and Employee
Development for the former Lindsey Air Force Station, Wiesbaden,
Germany, as well as Chief of Employment, Career Programs, and Position
Classification for the U.S. Department of Defense Dependent Schools,
Germany Region. His most recent position in government was as Senior
Staff Classification and Human Resources Consultant for the Air Force
Materiel Command Headquarters at Wright-Patterson, covering 13 separate
Air Force Personnel Offices with a total of 65,000 civilian employees.
Michael's Bachelor's Degree is from Indiana State University, and he
has an M.A. Degree in Public Administration and Human Resources
Management from Central Michigan University. His hobby is fiction
writing, and in May 2007, he published his first novel.
A recent client of Mike's wrote this about his work:
“Mike; My interview went extremely well for the Chief Counsel
position. The panel was extremely impressed with my written package,
and if I am selected, the entire package will be sent to the Office of
Personnel Management in Washington next week. I am completely confident
that it will meet with the approval of the Senior Executive Review
Board! Thanks again for your excellent writing!”
William Partridge, MBA, MPA, CFRWC
Senior Executive Service Advisor
Certified Federal Resume Writer & Coach
When William Partridge retired from government, he was with the Senior
Executive Service. Today he brings his thorough understanding of the
Federal government to his work for The Resume Place as an Executive
Editor of SES application packages, specializing in the areas of
program management, law, IT, and science and technology. William is an
outstanding editor who understands an executive's duties based on
first-hand experience of working at that level. He knows how to
identify the most relevant and impressive experience and skills, and he
understands how to transform everyday language into executive language.
In working with clients to draft ECQs he helps all applicants
demonstrate: 1. An awareness of top management functions; 2. Their
applicable experience beyond that of a “technical
expert”; 3. Their ability and desire to get things done
through others; and 4. Their willingness to acknowledge the role of
colleagues and subordinates in achieving the accomplishments they
present as evidence of their executive qualifications.
William's last Federal position was as the Deputy Inspector General of
the Federal Emergency Management Agency (FEMA). Prior to joining FEMA,
he was on the Surveys and Investigations Staff of the US House
Appropriations Committee. Prior to that, he was Assistant Inspector
General for Inspections of the US Department of Energy. In all of these
positions, William guided and evaluated the work of highly specialized
analysts representing the diverse fields of science, engineering,
auditing, and law enforcement. His writing skills were polished as he
helped these specialists prepare well-reasoned reports to management.
Previously, he worked for the University of New Mexico (director of a
research program), North American Aviation (corporate manager of
management systems), the System Development Corporation (an operations
research analyst), and the US Atomic Energy Commission.
After majoring in engineering, Partridge switched to Liberal Arts and
earned his BA at Pomona College. Later, he further developed his
technical education by earning an MBA in Operations Research at UCLA.
To pursue his interest in government, he earned an MPA from Syracuse
University.
Nancy H. Segal
Certified Federal Resume Writer
Certified Federal Job Search Trainer
Retired Human Resources Specialist
Nancy has nearly 30 years of hands-on Human Resources experience with
the Federal government. Her career includes a broad array of
Federal Human Resources responsibilities, including serving as
Personnel Officer, Deputy Regional Administrator and Special
Assistant. She is also a trainer and facilitator and has
taught more than 100 classes on resume writing, the federal hiring
process, interviewing skills and other human resources topics to both
employees and supervisors. She has worked with thousands of
federal leaders, managers and employees, across various agencies
throughout the country, to help them understand federal personnel
management.
Federal Agency Strategic Hiring and Leadership Performance Experience
Nancy has focused her efforts on helping agency leadership recognize
the connection between agency strategic goals and individual executive
leadership performance goals. She has worked with both
individual leaders and agencies to write accomplishment focused
documents and has been successful in improving the writing of
performance documents for agency management.
Federal Resume, KSA and ECQ Writing Expertise
Nancy is currently using her expertise serving as a Federal Career
Coach and Resume Writer / Editor to coach applicants on their federal
job searches, teach them how to interpret the lingo in Federal vacancy
announcements, how to respond to KSAs, and provides them with a solid
understanding of the selection process and how to maneuver through
it. For her executive clients, Nancy works closely with them
to prepare detailed, thorough, fact filled, and well written ECQs
statements which tell powerful stories and clearly demonstrate how her
clients have developed their executive core competencies by Leading
Change, Leading People, Business Acumen, Results Driven, and Building
Coalitions..
Nancy has a master’s degree in human resources and labor
relations and a second master’s in public
administration. She is a member of the Professional
Association of Resume Writers, The National Resume Writers Association
and the Career Master Institute and is qualified in Myers Briggs.
Read Success Stories from Federal Resume Clients
here.
SES TESTIMONIAL:
This was written to
provide support for an SES ECQ Writing Workshop for
NASA:
Kathryn Troutman asked me to write you to discuss my experience with
her and her firm, Resume Place.
I had the fortunate opportunity to apply for an SES position last year,
mid-summer. While I was confident that I could submit a well-written,
qualifying application, I wasn't confident enough to take the chance
that I might miss something. I chose Resume Place because I had heard
some very positive comments about their process and style. My biggest
concern was the limited time I had to submit the application.
Kathryn was wonderful. I already had a draft of my ECQs written, so
Kathryn asked me to send them along to her. This draft gave her an idea
of who I was, what the agency was about (I was applying for a position
within my agency), and what I had accomplished.
Again, because of my limited time, we did a lot of work through
email. She and her staff coached me through each
qualification item. What I thought was a "good" application soon began
to develop into so much more. Having the experience and accomplishments
to succeed into the SES rank is one thing - documenting it
appropriately is quite another. Her staff guides you through the
process, helping you to understand what each ECQ means so that you
focus on mission accomplishments and document your application
accordingly.
Bottom line - I was successful in my pursuit. I was selected for the
SES position in September 2006. I am currently serving on my first ERB,
reviewing applications for another SES positon within my agency. What I
learned from Kathryn and her group is now helping me as I work through
these applications.
I am most appreciative of Kathryn and Resume Place. Her style of
coaching, editing, and just as important, her encouragement, throughout
the process made this nerve-wracking experience much more tolerable.
Thank You.
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